New Feature Alert - Insights! Frequently Asked Questions
Here are a handful of questions that we are asked regularly from prospective customers. If you have an additional question please reach out to support and it might eventually make its way into this document!
Written by Ryan Battles
Updated on Oct 24, 2024
Subscription/Sign Up
What is Wastebits Insights?
Wastebits insights is a powerful reporting tool that allows subscribers to see the latest reported volume and source activity in the waste industry. Insights offers reports of activity generated from Facilities, Generators, and Transporters. Subscribers can sort and filter by various criteria within these reports including date, handler, location (state), waste codes and NAICS codes.
What is the source for the data in Insights reports?
We query and pull the latest information directly from the publicly available RCRA database which includes activity for both hazardous and non-hazardous waste materials.
What is the cost to sign up for Wastebits Insights?
The price for a single seat license is $249 per month. If an organization purchases 4 seat licenses, they will receive a 5th seat for free as long as that organization maintains at least 4 active subscriptions each month.
What are the payment options for Insights?
You can pay online in the sign up experience using Visa, Mastercard, or American Express. At this time we do not allow for payment via invoice.
I have bought multiple seats for my team. How do I assign them?
Once logged-in, go to ‘My Account’ in the upper right corner of any Insights Page. In the dropdown menu, select ‘Wastebits User Management’. From there you can add an email address for employees in your organization. They will be sent an email with instructions to sign up and will have a license credited to them upon validation of their email address.
Can I share my login information with others within my organization?
No. Sharing login information is strictly prohibited and violates our terms of use. If we detect that you are sharing your seat license with multiple users without paying for those seats we reserve the right to suspend your account without refund.
How do I remove a user or reassign a seat license to someone else within my organization?
To remove or reassign a license, please contact us at help@wastebits.com and we will be glad to assist you with this request.
How do I cancel my Wastebits Insights subscription?
To cancel your subscription, please contact us at help@wastebits.com and we will be glad to assist you with this request. Please note that partial or prorated refunds will not be given for cancelled subscriptions.
Troubleshooting
I forgot my password. How do I reset it?
You can reset your password by following this link. If you are still having trouble with access, please contact us at help@wastebits.com
The reports are lagging or taking a long time to generate. What should I do?
Occasionally, reports may take a little longer to load due to high volume of requests. Please wait a few minutes and try the request again. If you are experiencing extended delays even after waiting or trying during off hours, please let us know at help@wastebits.com
How can I access to Insights/Reports if I am being blocked by our company firewall?
If your company firewall is preventing you from accessing Insights or Reports, please see this helpful resource and follow the steps outlined within the article. If you are still having issues after trying those steps, reach out to us at help@wastebits.com.
Other
I have a product idea or feature request for Insights. Who can I talk to?
We’d love to hear from you. Please connect with us at hello@wastebits.com
Can you demo Insights to our organization?
We would be glad to demo Insights for your organization. You can reach our sales team at (844) 724-0200 or fill out the following request form and we will get back to you promptly.
I’m interested in becoming a reseller for Wastebits Insights. Do you offer this program?
If you would like to discuss how to become a reseller for Wastebits Insights, please contact us at hello@wastebits.com and we will set up a call to discuss options.