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    Note: Facility and Generator Users have permissions to Authorize Service Providers to a Generator Company. These permissions are at the Company level and apply to all Generator Sites. Authorizing a Service Provider allows Users at that Company to:

    1. Access Waste Streams and Manifests they have been added to
    2. Create Waste Streams and Manifests on behalf of their customer
    3. Create new Generator Sites for their customer (SP Company Admins)

    There are two ways to authorize a Service Provider to a Generator Company:

    1. Assist the Service Provider
    2. Accept a Service Provider's request

    Assist the Service Provider (For Generators and Facility Users)

    Ensure you have created the Service Provider Company and Service Provider User before completing these steps.

    Go to the Service Provider Company

    • As a Generator: Click on the Service Provider Icon on the left panel of your screen
    • As a Facility User: Click on the Companies Icon on the left panel of your screen, then search for the Service Provider Company.

    Click Authorize a Service Provider

    Authorize-SP.png#asset:29504

    Select the Service Provider

    Use the typeahead to select the Service Provider User you wish to Authorize. Once you have selected the user, click Authorize.

    Select-SP.png#asset:29502

    This user will now appear in the list of Authorized Service Providers.


    Accept a Service Provider's Request (For Facility Users)

    Service Providers may request new Generator companies to be approved or rejected by members at the Facility Site that they select. Read more about this workflow here: Requesting Access to a Generator Company (For Service Providers).

    Navigate to the Request

    Once the Service Provider has requested access to the company, Facility users at that Site will receive both an email notification and an in-app notification of the request. Click the link in either of these locations to be taken to the request.

    Manage the Pending Request

    Pending requests will be highlighted in blue. Hover over the three dots to select whether you will accept or reject the request.

    Rejecting a Request

    If you select Reject, you will be prompted to enter a reason for the rejection and the request will be finalized.

    Accepting a Request

    If you accept the request, you will be given the option to match the request to an existing company or create a new company. Click Accept Request to finalize. The Service Provider will now have access to create Generator Sites, Waste Streams, and Manifests.